Order Management/Customer Care

December 11, 2015 at 6:14 pm

The Order Management/Customer Care Representative MUST HAVE MANUFACTURING EXPERIENCE and is responsible for:

  • Checking the status of orders for distributors
  • Processing orders, both stock and rush orders and verifying for accuracy
  • Looking up serial numbers for part identification
  • Issue, type and mailing RMA’s
  • Expediting of orders and shipments
  • Referral of calls to distributors
  • Processed order verification to meet with ISO for contract requirements
  • Account follow up on payments
  • Performing all system documentation and communication to accounts as assigned


Required Skills:

  • High School Diploma or Equivalent
  • 5 years’ related experience and/or training; or equivalent combination and experience
  • Strong multi-tasking capabilities, able to prioritize and manage multiple projects concurrently.
  • Excellent people skills and adaptable to change


Required Experience

  • Outstanding verbal, written and interpersonal skills at all levels of the organization
  • Ability to multi-task and perform in a dynamic environment
  • Highly organized and efficient in approaching tasks
  • Strong team player, work ethic and commitment to win, self-starter with ability to problem solve, anticipate and avoid issues
  • Strong attention to detail, hands-on and strive to execute


Compensation is up to $45k depending on experience plus bonus

Please submit your resume to general@integrated-rs.com with the position title in the subject line.



Entry filed under: Open Positions.

Director of Human Resources Business Development Recruiter

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Please send resumes to dhamill@integrated-rs.com. Please include position in the subject line and briefly explain how you match up to each of the job duties.

Denise Hamill
Integrated Resource Solutions
Phone 616.957.8188

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