Order Management/Customer Care

The Order Management/Customer Care Representative MUST HAVE MANUFACTURING EXPERIENCE and is responsible for:

• Checking the status of orders for distributors
• Processing orders, both stock and rush orders and verifying for accuracy
• Looking up serial numbers for part identification
• Issue, type and mailing RMA’s
• Expediting of orders and shipments
• Referral of calls to distributors
• Processed order verification to meet with ISO for contract requirements
• Account follow up on payments
• Performing all system documentation and communication to accounts as assigned

 

Required Skills:

• High School Diploma or Equivalent
• 5 years’ related experience and/or training; or equivalent combination and experience
• Strong multi-tasking capabilities, able to prioritize and manage multiple projects concurrently.
• Excellent people skills and adaptable to change

 

Required Experience

• Outstanding verbal, written and interpersonal skills at all levels of the organization
• Ability to multi-task and perform in a dynamic environment
• Highly organized and efficient in approaching tasks
• Strong team player, work ethic and commitment to win, self-starter with ability to problem solve, anticipate and avoid issues
• Strong attention to detail, hands-on and strive to execute

 

Compensation is up to $45k depending on experience plus bonus

Please submit your resume to general@integrated-rs.com with the position title in the subject line.